Retail Manager
Job Title: Retail Manager
Company: Safe And Save
Location: Auckland, New Zealand
Employment Type: Full-time, Permanent
Hourly Rate: NZD $33.00 – $35.00 per hour
Hours of Work: Minimum 30 hours per week
About the Role
Safe & Save is seeking an experienced and driven Retail Manager to lead our homeware, rugs, and kitchenware retail store in Auckland. The successful candidate will be responsible for managing overall store operations, leading staff, maintaining high customer service standards, and driving business performance and profitability.
Key Responsibilities:
- Oversee and manage daily store operations to ensure efficient business performance
- Lead, supervise, motivate, and support retail staff to achieve sales and customer service targets
- Develop and implement operational strategies to improve store productivity and profitability
- Monitor inventory levels and manage purchasing, stock control, and merchandising activities
Ensure accurate pricing, promotional displays, and presentation standards are maintained
- Manage budgeting, sales performance, reporting, and financial targets
Recruit, train, and develop staff while maintaining a positive team environment
Ensure compliance with workplace health and safety procedures, company policies, and retail regulations
- Handle customer enquiries, complaints, and escalated issues professionally
Coordinate promotional activities and assist in planning marketing initiatives
- Prepare sales and operational reports for business review
Maintain store security, cash handling procedures, and operational efficiency
Liaise with suppliers and management regarding stock and operational requirements
Foster an inclusive and welcoming environment for customers from diverse cultural backgrounds
Skills and Experience Required
- At least 2 years of relevant retail management experience, OR a relevant NZQF Level 4 qualification may substitute for experience
- Strong leadership, organizational, and team management skills
Excellent communication and customer service abilities
We serve a diverse, multicultural customer base, including Bangladeshi, Indian, and local English-speaking customers. Therefore, the ability to communicate fluently in Bangla, Hindi, and English is essential to provide excellent customer service and support to all customers
- Ability to work effectively in a fast-paced retail environment
- Experience with inventory management, cash handling, reporting, and retail systems
Strong problem-solving and decision-making abilities
Benefits
- Competitive hourly rate of NZD $33.00 – $35.00 per hour
- Stable full-time permanent employment
- Supportive and professional work environment
- Opportunities for career growth and development
Applicants must be legally entitled to work in New Zealand.